Grievance redressal
Grievance and complaints
A clear, time-bound process for resolving complaints.
Raising a complaint
If something has gone wrong with your service, we want to hear about it and fix it. Please write to hello@legalreet.com with “Grievance” in the subject line, or call +91 93683 75024.
Please include
- Your name and registered mobile number
- The service and approximate date you engaged us
- What went wrong and what you would like us to do
- Copies of any relevant messages, invoices or documents
What happens next
- Within 2 working days: we acknowledge your complaint and share a reference number.
- Within 7 working days: a senior member of the team reviews the file and responds with findings and a proposed resolution.
- Within 15 working days: we aim to close the complaint. If it depends on a government department, we tell you what is pending and with whom.
Escalation
If you are not satisfied with the response, reply to the same email asking for escalation. Your complaint will then be reviewed by the firm's leadership, who will respond in writing.
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