Policies
Refund and cancellation policy
What is refundable, and how to ask for it.
Last updated: 23 October 2026
Our approach
We want you to pay only for work that has been done. Refunds depend on how far your service has progressed when you cancel.
Professional fees
- Before work starts: if you cancel before we have begun preparing your documents or application, the professional fee is refunded in full.
- After work starts, before filing: we refund the professional fee after deducting a fair charge for work already done, which we explain in writing.
- After filing: once an application or return has been filed with an authority, the professional fee is not refundable.
Government fees and third-party costs
Government fees, stamp duty, DSC charges and certification-body fees that have already been paid on your behalf cannot be refunded by us, as they are paid to third parties.
Rejections
Approval is decided by the authority concerned and cannot be guaranteed. If an application is rejected because of an error on our part, we refile it at no additional professional fee. Rejections caused by incorrect or incomplete information supplied to us, or by the authority's own policy, are not grounds for a refund.
How to request a refund
Email hello@legalreet.com with your invoice number. Approved refunds are processed to the original payment method within 10 working days.